Note: Our opening hours have temporarily been changed to 9am to 4pm Monday to Friday

Terms and Conditions

1 Ordering and Cancelling Product

Jagku Ltd t/a SimplyPrint of Registered Office: 40 Bowling Green Lane, London EC1R 0NE Registered in England and Wales. Co. No. 07306889
We, Jagku Ltd t/a SimplyPrint. ("we" or "us" or "our") will supply to ("you" or "your"), the person named in the checkout completed on this web site (the "Order"), the customised product made to your individual specification (the "Product") at the email address shown on the Order.
You order through our web site by completing the Order and checking that you are satisfied with all the information including customised design for your Product and all costs, quantities, materials and delivery schedules set out in the Order.
You acknowledge that by completing and submitting the Order to us "unapproved order" for purchase by providing us your credit/debit card (or paying by cheque or BACS details, you have reviewed the information provided, understand the rights and respective limitations and you wish to make an offer to purchase the Product on the terms and conditions set out in this Agreement, terms and condition in your order/enquiries inconsistent therewith shall be of no effect.
We will check the "unapproved order" and email you if there is a problem with any part of your order. Otherwise, we will send you an electronic proof of each item ordered.
We reserve the right to decline any "unapproved order" without giving any reason.
We intend to supply you with the "approved order". An "approved order" places you into a legally binding agreement with us.
You can cancel an "unapproved order". You cannot cancel an "approved order".
If an "unapproved order" is cancelled within one calendar month, we will provide a full refund.
If an "unapproved order" is cancelled after one calendar month, we will credit your account with the refund. This credit is non-refundable but can then be used as full or partial payment against future orders.

2 Description of the Product

We will send you an electronic proof of the product. We expect you to check that all detail on this proof in terms of layout, text content and spelling is correct and as per your requirements.
Once you have responded back to us saying you are happy with and accept the proof, we will we approve your order (as in Clause 1) and send your order to print.
WARNING : If you accept the proof and there are any mistakes (spelling, incorrect content or layout), we will not be liable for the mistakes in the printed product that we supply you, as also stated in Clause 6.

3 Price

The price payable for the Product is the price set out in the Invoice (the "Price").

4 Payment Terms

4.1 You must pay us the Price for the Product by using one of the payment methods made available on the Order.
4.2 When selecting to pay the Price by credit or debit card, we will debit the Price to your credit or debit card immediately.

5 Delivery / Collection

We aim to dispatch the Product to you within the agreed dispatch period from order approval confirmation making an "approved order". The dispatch period commences the working day after the "approved order" date.
We will deliver the Product to the shipping address on the order.
If the shipping address supplied by you is incorrect or a delivery attempt was unsuccessful and the order is returned to us we will charge an administration fee of £1+VAT on top of the postage that will be incurred to redispatch the item. We will email you if your order is returned to us requesting the full reposting fee. If the fee is not paid within 14 days of our email then your order will be destroyed and you will be required to place a new order.
Same Day Couriers: If we have used a same day courier we may decide to use a van to deliver the order (even if a bike has been agreed as the couriers sometimes send vans/cars to deliver jobs instead of bikes) you must be present to receive the order (or advise us in advance of an alternative address or a safe place to leave the order). If the courier is kept waiting or you request the job to be redirected then they will always charge extra money. This will be charged directly to your payment card.
Same Day Couriers Delivery Guarantees: A standard same day courier can deliver anytime, including after 6pm. If you require an order by a specific time then you must inform us before placing the order as we may have to us a direct courier. If you inform us after the order has been placed then we may have to charge you extra to meet your deadline. Please note that if you inform us your deadline after the Proof has been "approved" then we may not be able to meet your deadline and you will still be charged for the entire order. Traffic delays (while collecting the order from us or delivering to you) are outside the control of the courier. No refund will be given if the courier delivers late.

If we are booking the Same Day courier and they fail to collect the entire order then we will not charge you to get another courier to collect the remainder of the order from us and deliver to you. The other courier will usually be another Same Day Courier (we would book a priority one). However, we may use an overnight courier (timed) if you are happy to accept this. Note that if we use an overnight courier (for example, a pre-9am, pre-10am, pre-12pm etc) then we guarantee to dispatch your order on time. However, the courier guarantees the delivery.
Express Orders: If your order is time critical then we advise collecting from our London office. This must be organised before your order is placed. It is important that you advise us the exact date and time you need the order for. For the avoidance of doubt, if you mention you need it "by" a certain date then we will assume you need it delivered by the end of the date mentioned (up until 11.59pm on that day).

Dispatch Guarantees: If you have ordered an Express order then we guarantee to dispatch your order using the chosen method. If part or all of your order is dispatched using an Overnight (timed of anytime) courier then the courier is fully responsible for delivering the order.
No refunds will be given for overnight courier delays. If you have opted for a timed courier (9am, 10am, 12pm, Saturday) and the courier doesn't deliver your order on time then we will only refund you whatever they refund us (which may not be the full amount paid for delivery).
If you have not received the delivery within five working days after the dispatch period (or twenty working days if delivery outside of the UK), please inform us. We will try and resolve the non delivery and keep you informed.
We will not be responsible for any loss of trade or profit occurring to you as a result of delay in delivery or delivery of incorrect or faulty Product.
We will not be responsible for any loss of trade or profit occurring to you as a result of the Product getting lost in transit. We will reprint the lost items once the delivery company confirms they have lost the delivery.
We will not be responsible for any Import Duty / Tax / VAT.
If you are collecting the product or your delivery address is missing - resulting in us not being able to dispatch your order then we will hold it for you for a maximum of 14 days of the collection date (or date the print job is ready in the case of an invalid or missing delivery address). Your order will be destroyed on the 15th day and you will be required to place a new order if you still require it. No refund will be issued.
Risk in the Product passes to you on delivery or collection.

6 Acceptance of Product

In the event of the product being faulty, please contact us within five days from the date of receipt of the product. If you have cause for complaint please contact us immediately. We will attempt to resolve the dispute within five working days and to keep you informed of progress if the dispute remains unresolved.
If you have received an Express product and you advise us there are quality issues with it then we would give you a full refund once we have received the full, unused, order back for inspection to confirm the entire order is faulty. All communication from us confirming a full refund is dependent on us confirming the entire job is faulty. Note, that we normally provide extra copies of items which means that the extra copies can usually offset any faults. You will have seven days from the date we request the product back to return it to our premises (by close of business) unless we give you a specific date. Products returned after this date will be returned back to you with no refund given.
We are not responsible for any text or composition errors you may have made or any errors described in Clause 2 of this agreement. If you are in any doubt we would recommend purchasing a small order to start.
Variations in trimming - The trimmed size will be whatever you have specified for the product subject to a variation of 1.5mm in width and height.
Full colour printing - Every effort will be made to obtain the best possible colour reproduction on customer's work but because of the nature of the processes involved, we shall not be required to guarantee an exact match in colour or texture between the (customer's photograph, transparency, other samples, monitor display - local or over the internet) and the printed Product. With full colour printing, we are unable to guarantee consistency between different sets of printed products and the same product between different print runs. If printing double sided, then it is possible that each side will be a different print run. If you require colour consistency then please do not place the order but contact us for advice as we do offer other colour matching services for an extra charge.
If you have colours that are very close in colour (for example a dark grey and a black) then you may not see much contrast between the colours. If you have this in your design then we advise you to place a small order to start with.
The quality of the printed images will depend on the quality of the images you provide (i.e upload). The higher the dpi of the image, the better the end result.
Variations in quantity - Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 10 per cent.
If you use our online designer, please ensure that you use a HTML 5 compatible browser.

7 Intellectual Property

You warrant and undertake to us that any intellectual property rights incorporated in the information and design for your Product does not infringe any intellectual property or other rights of any third party, is not of an illegal or libellous nature, and we have the right to use the information and design that you have given to us for the purpose of this Agreement. You will indemnify us in respect of any claim relating thereto (including all reasonable legal expenses).

8 Privacy Policy

See our Privacy Policy.

9 Remedies and Liabilities

9.1 Nothing in this Agreement will affect your legal rights as a consumer.
9.2 We accept liability for damage that arises from the Product proving defective while in use as a result of the negligence of a person concerned in the printing of the Product or breach of the implied undertaking as to ownership of the Product.
9.3 We accept liability for death or personal injury caused to you as a result of our negligence or the negligence of our employees.
9.4 In all other cases not described in Clauses 9.2 to 9.3 our total liability to you (whether in contract, tort, including negligence, or otherwise) will not at any time exceed in aggregate either the sum of £10 or an amount equal to the price paid by you, whichever is higher.
9.5 This Clause 9 survives termination of this Agreement for any reason.

10 Events beyond our control

We are not responsible for any delay or failure in carrying out our duties under this Agreement if the delay or failure is caused by circumstances beyond our reasonable control. These circumstances include civil commotion, riots, flood, drought, fire, the postal service, the courier service and strikes. You must allow us reasonable time to carry out our duties in these circumstances.

11 Entire Agreement

This Agreement constitutes the entire agreement between you and us. The terms of any other electronic message or order or any other communications you may have sent to us not forming part of the Order will not apply.

12 Severability

If a court decides that any part of this Agreement is not valid or cannot be enforced, that part will not apply. All other parts of this Agreement will continue to apply.

13 Changing the Contract

13.1 If we decide not to enforce a right under this Agreement, this does not prevent us from enforcing that right in the future.
13.2 We reserve the right to make changes to this Site and to these Terms & Conditions at any time without prior notice. You should review these Terms & Conditions each time you access this Site.

14 Governing Law

This Agreement will be governed by English law and will be subject to the non-exclusive jurisdiction of the English Courts.
Updated: 2nd October 2020