1 Ordering and Cancelling Product
Jagku Ltd t/a SimplyPrint of Registered Office: 40 Bowling Green Lane, London EC1R 0NE Registered in England and Wales. Co. No. 07306889
We, Jagku Ltd t/a SimplyPrint. ("we" or "us" or "our") will supply to
("you" or "your"), the person named in the checkout completed on this web site
(the "Order"), the customised product made to your individual specification
(the "Product") at the email address shown on the Order.
You order through our web site by completing the Order and checking
that you are satisfied with all the information including customised design for your Product and all costs, quantities, materials
and delivery schedules set out in the Order.
You acknowledge that by completing and submitting the Order
to us "unapproved order" for purchase by providing us your credit/debit card
(or paying by cheque or BACS details, you have reviewed the information provided, understand the rights and
respective limitations and you wish to make an offer to purchase the Product
on the terms and conditions set out in this Agreement, terms and condition in
your order/enquiries inconsistent therewith shall be of no effect.
We will check the "unapproved order" and email you if there is a problem with any part of your order.
Otherwise, we will send you an electronic proof of each item ordered.
We reserve the right to decline any "unapproved order" without giving any reason.
We intend to supply you with the "approved order".
An "approved order" places you into a legally binding agreement with us.
You can cancel an "unapproved order". You cannot cancel an "approved order".
If an "unapproved order" is cancelled within one calendar month, we
will provide a full refund.
If an "unapproved order" is cancelled after one calendar month, we
will credit your account with the refund. This credit is non-refundable but can then be used as
full or partial payment against future orders.
2 Description of the Product
We will send you an electronic proof of the product.
We expect you to check that all detail on this proof in terms of layout, text content
and spelling is correct and as per your requirements.
Once you have responded back to us saying you are happy with and accept the proof, we will we
approve your order (as in Clause 1) and send your order to print.
WARNING : If you accept the proof and there are any mistakes (spelling, incorrect content or layout),
we will not be liable for the mistakes in the printed product that we supply you, as also stated in Clause 6.
The price payable for the Product is the price set out in the Invoice (the "Price").
4 Payment Terms
4.1 You must pay us the Price for the Product by using one
of the payment methods made available on the Order.
4.2 When selecting to pay the Price by credit or debit card,
we will debit the Price to your credit or debit card immediately.
5 Delivery / Collection
We aim to dispatch the Product to you within the agreed dispatch period from order approval
confirmation making an "approved order". The dispatch period commences the working day after
the "approved order" date.
We will deliver the Product to the shipping address on the order.
If the shipping address supplied by you is incorrect or a delivery attempt was unsuccessful and the
order is returned to us we will charge an administration fee of £1+VAT on top of the postage that
will be incurred to redispatch the item. We will email you if your order is returned to us requesting
the full reposting fee. If the fee is not paid within 14 days of our email then your order will be
destroyed and you will be required to place a new order.
Same Day Couriers: If we have used a same day courier you must be present to receive the order (or advise us in advance
of an alternative address or a safe place to leave the order). If the courier is kept waiting or you request the job to be redirected
then they will always charge extra money. This will be charged directly to your payment card.
If you have not received the delivery within five working days after the dispatch period (or twenty working days if delivery outside of the UK), please inform us.
We will try and resolve the non delivery and keep you informed.
We will not be responsible for any loss of trade or profit occurring to you as a result of delay in
delivery or delivery of incorrect or faulty Product.
We will not be responsible for any loss of trade or profit occurring to you as a result of the
Product getting lost in transit. We will reprint the lost items once the delivery company confirms
they have lost the delivery.
We will not be responsible for any Import Duty / Tax / VAT.
If you are collecting the product or your delivery address is missing - resulting in us not
being able to dispatch your order then we will hold it for you for a maximum of 14 days of the
collection date (or date the print job is ready
in the case of an invalid or missing delivery address). Your order will be destroyed on the
15th day and you will be required to place a new order if you still require it.
No refund will be issued.
Risk in the Product passes to you on delivery or collection.
6 Acceptance of Product
In the event of the product being faulty, please contact us within five days from the date of receipt
of the product. If you have cause for complaint please contact us immediately. We will attempt to
resolve the dispute within five working days and to keep you informed of progress if the dispute
We are not responsible for any text or composition errors you may have made or any errors described
in Clause 2 of this agreement. If you are in any doubt we would recommend purchasing a small order
Variations in trimming - The trimmed size will be whatever you have specified for the product
subject to a variation of 1.5mm in width and height.
Full colour printing - Every effort will be made to obtain the best possible colour reproduction on
customer's work but because of the nature of the processes involved, we shall not be required to
guarantee an exact match in colour or texture between the (customer's photograph, transparency,
other samples, monitor display - local or over the internet) and the printed Product. With full colour printing, we are unable
to guarantee consistency between different sets of printed products and the same product between different print runs.
If printing double sided, then it is possible that each side will be a different print run. If you require colour consistency
then please do not place the order but contact us for advice as we do offer other colour matching services for an extra charge.
The quality of the printed images will depend on the quality of the images you provide (i.e upload).
The higher the dpi of the image, the better the end result.
Variations in quantity - Every endeavour will be made to deliver the correct quantity ordered,
but estimates are conditional upon margins of 10 per cent.
If you use our online designer, please ensure that you use a HTML 5 compatible browser.
7 Intellectual Property
You warrant and undertake to us that any intellectual property
rights incorporated in the information and design for your Product does not
infringe any intellectual property or other rights of any third party, is not
of an illegal or libellous nature, and we have the right to use the information
and design that you have given to us for the purpose of this Agreement. You
will indemnify us in respect of any claim relating thereto (including all reasonable
9 Remedies and Liabilities
9.1 Nothing in this Agreement will affect your legal rights
as a consumer.
9.2 We accept liability for damage that arises from the Product proving defective while in use as a result of the negligence of a person concerned in the printing
of the Product or breach of the implied undertaking as to ownership of the Product.
9.3 We accept liability for death or personal injury caused to you as a result of our negligence or the negligence of our employees.
9.4 In all other cases not described in Clauses 9.2 to 9.3
our total liability to you (whether in contract, tort, including negligence,
or otherwise) will not at any time exceed in aggregate either the sum of £10
or an amount equal to the price paid by you, whichever is higher.
9.5 This Clause 9 survives termination of this Agreement for
10 Events beyond our control
We are not responsible for any delay or failure in carrying
out our duties under this Agreement if the delay or failure is caused by circumstances
beyond our reasonable control. These circumstances include civil commotion,
riots, flood, drought, fire, the postal service, the courier service and strikes. You must allow
us reasonable time to carry out our duties in these circumstances.
11 Entire Agreement
This Agreement constitutes the entire agreement between you
and us. The terms of any other electronic message or order or any other communications
you may have sent to us not forming part of the Order will not apply.
If a court decides that any part of this Agreement is not valid
or cannot be enforced, that part will not apply. All other parts of this Agreement
will continue to apply.
13 Changing the Contract
13.1 If we decide not to enforce a right under this Agreement,
this does not prevent us from enforcing that right in the future.
13.2 We reserve the right to make changes to this Site and to
these Terms & Conditions at any time without prior notice. You should review these
Terms & Conditions each time you access this Site.
14 Governing Law
This Agreement will be governed by English law and will be
subject to the non-exclusive jurisdiction of the English Courts.
Updated: 17th May 2018