Terms and Conditions

Jagku Ltd t/a SimplyPrint of Registered Office: 40 Bowling Green Lane, London EC1R 0NE Registered in England and Wales. Co. No. 07306889

We, Jagku Ltd t/a SimplyPrint. ("we" or "us" or "our") will supply to ("you" or "your"), the person named in the checkout completed on this web site (the "Order"), the customised product made to your individual specification (the "Product") at the email address shown on the Order.

Unapproved Order: An order that has been placed but has not yet had a proof approved by you. At this stage you may still make changes or cancel the order. If you cancel an Unapproved Order, any refund will be in line with the refund terms in this Agreement.

Approved Order: An order that we have confirmed is suitable for our design team to process to produce a proof, and where you have confirmed in writing (including by email) that the proof is correct, or have otherwise instructed us to proceed, or the order has been automatically approved under these terms. Once an order is “approved” it is a legally binding contract for the supply of customised goods, which are exempt from cancellation under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.

Proof Approval: The point at which you confirm in writing (including by email) that the proof we have sent is correct and ready for production, or you have otherwise instructed us to proceed, or the proof has been automatically approved under these terms. The “proof approval deadline” means the latest date and time we have confirmed to you by which we must receive your approval to meet your delivery schedule.

You order through our web site by completing the Order and checking that you are satisfied with all the information including customised design for your Product and all costs, quantities, materials and delivery schedules set out in the Order.

You acknowledge that by completing and submitting the Order to us as an Unapproved Order for purchase by providing us your credit/debit card (or paying by BACS), you have reviewed the information provided, understand the rights and respective limitations, and you wish to make an offer to purchase the Product on the terms and conditions set out in this Agreement. Any terms and conditions in your order/enquiries inconsistent with this Agreement shall be of no effect.

We will check the Unapproved Order and email you if there is a problem with any part of your order. Otherwise, we will send you an electronic proof of each item ordered.

We reserve the right to decline any Unapproved Order without giving any reason.

We intend to supply you with the Approved Order. An Approved Order places you into a legally binding agreement with us.

You can cancel an Unapproved Order in line with this Agreement. You cannot cancel an Approved Order due to the customised nature of the goods, as set out in the definitions above and in accordance with Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which removes the right to cancel for goods made to your specifications or that are clearly personalised.

If an Unapproved Order is cancelled within one calendar month, we will provide a full refund.

If an Unapproved Order is cancelled after one calendar month, we will credit your account with the refund. This credit is non-refundable but can then be used as full or partial payment against future orders.

We will send you an electronic proof of the product. We expect you to check that all detail on this proof in terms of layout, text content and spelling is correct and as per your requirements. Note that the colour (including hue, contrast and tone) shown in the proof may be different to what you see when it is printed as you would be viewing it using an RGB screen or printing it using a different printer to what we would print your order. Should you require a printed proof then please contact us BEFORE approving the proof and we will advise you of the cost (prices start from £15+VAT).

Once you have given Proof Approval, we will approve your order (as in Clause 1) and send your order to print.

Exception for Express Orders: If we have gone past your proof approval deadline (as defined above), we reserve the right to assume you are happy with the proof and will convert the order to an Approved Order, as defined above. This is to ensure your order is ready on time. Please note the following WARNING which applies for Express Orders that we automatically convert to an Approved Order.

WARNING: If you give Proof Approval and there are any mistakes (spelling, incorrect content or layout), we will not be liable for the mistakes in the printed product that we supply you, as also stated in Clause 6.

The price payable for the Product is the price set out in the Invoice (the "Price").

4.1 You must pay us the Price for the Product by using one of the payment methods made available on the Order.

4.2 When selecting to pay the Price by credit or debit card, we will debit the Price to your credit or debit card immediately.

4.3 Our payment provider Opayo stores your card details on file. Your card data is stored on their system allowing us to make payments later on with your explicit permission. We would also charge your card when we use a Same Day courier which results in a waiting time or redirection charge or when a courier returns an order to us owing to a failed delivery (only if the courier charges a return fee). See the next point for more details. This contractual agreement is set up when you place an order. Just let us know if you would like to cancel this agreement and we will ask Opayo to cancel the agreement. If the agreement is cancelled then we will charge a deposit if using a same day or a next working day courier (which will be fully refunded if there are no problems with the delivery).

We aim to dispatch the Product to you within the agreed dispatch period from order approval confirmation making an Approved Order. The dispatch period commences the working day after the Approved Order date.

We will deliver the Product to the shipping address on the order.

If the shipping address supplied by you is incorrect or a delivery attempt was unsuccessful and the order is returned to us we will charge an administration fee of £1+VAT on top of any return fee the courier charges us. This will be charged directly to your payment card (see 4.3). We would also inform you of the postage that will be incurred to redispatch the item. We will email you if your order is returned to us requesting the full reposting fee. If the fee is not paid within 14 days of our email then your order will be destroyed and you will be required to place a new order.

Express Orders: If your order is time critical then we advise collecting from our London Farringdon office. This must be organised before your order is placed. It is important that you advise us the exact date and time you need the order for. For the avoidance of doubt, if you mention you need it "by" a certain date then we will assume you need it delivered by the end of the date mentioned (up until 11.59pm on that day).

Same Day Couriers: If we have used a same day courier we may decide to use a van to deliver the order (even if a bike has been agreed as the couriers sometimes send vans/cars to deliver jobs instead of bikes), you must be present to receive the order (or advise us in advance of an alternative address or a safe place to leave the order). If the courier is kept waiting or you request the job to be redirected then they will always charge extra money. This will be charged directly to your payment card (see 4.3).

Same Day Couriers Delivery Guarantees: Our guarantee for express and same day orders is to dispatch your order on time using the agreed courier service, subject to Proof Approval being received by the proof approval deadline (as defined above). Once your order has been dispatched, the courier is solely responsible for collecting it from us and delivering it to you. A standard same day courier can deliver anytime, including after 6pm. If you require an order by a specific time then you must inform us before placing the order as we may have to use a direct courier. If you inform us after the order has been placed then we may have to charge you extra to meet your deadline. Please note that if you inform us of your deadline after Proof Approval has been given then we may not be able to meet your deadline and you will still be charged for the entire order. Traffic delays (while collecting the order from us or delivering to you) are outside our control and no refund will be given by us in such circumstances.

If we book a same day courier and they fail to collect the entire order, we will arrange another courier at no extra cost to collect the remainder and deliver it to you. This will normally be another same day courier (priority service), but we may use a timed next working day courier if you agree. For timed next working day couriers (e.g. pre-9am, pre-10:30am, pre-12pm), we guarantee to dispatch your order on time, subject to Proof Approval being received by the proof approval deadline. Once dispatched, the courier is solely responsible for delivery.

Dispatch Guarantees for Express Orders: If you have ordered an Express order, we guarantee to dispatch your order on time using the chosen delivery method, subject to Proof Approval being received by the proof approval deadline. Once dispatched, the courier is solely responsible for delivery.

Courier Delays: For standard next working day courier services (delivery without a guaranteed time), no refunds will be given for delays once the goods have been dispatched. For timed courier services (e.g. pre-9am, pre-10:30am, pre-12pm) or Saturday delivery services, if the courier fails to meet the guaranteed delivery time, we will pass on to you any refund or credit we receive from the courier. No further compensation will be offered by us for courier delays.

Express Laminated Orders: If the laminator develops a fault and we are unable to produce your express laminated order, we will supply the order unlaminated, printed on the same weight in Silk material. You must choose one of the following options: (1) receive a refund of the difference paid between Matt Laminated and Silk, or (2) receive a full set of Matt Laminated cards once the laminator is operational again. Any replacement Matt Laminated cards will be supplied free of charge to a mainland UK address. No other remedy or refund option will be available in respect of this substitution.

The following timescales are how long you have to wait before you contact us should your delivery be late:
- Orders sent by same day courier: The next working day or after your expected delivery time if it is before 6pm. Note you will usually receive a tracking link. Same day couriers are hardly ever late delivering on time.
- Orders sent by next working day courier: The next working day after your expected delivery date. Note the courier will email you a tracking link.
- Orders sent by Saturday courier: The next working day after your expected delivery date. Note the courier will email you a tracking link.
- Orders sent by standard post: If you have not received the delivery within five working days after the dispatch date, please inform us. (Royal Mail will not speak to us until 13 working days have passed.)
We will try and resolve the non delivery and keep you informed.

We will not be responsible for any loss of trade or profit occurring to you as a result of delay in delivery or delivery of incorrect or faulty Product.

We will not be responsible for any loss of trade or profit occurring to you as a result of the Product getting lost in transit. We will reprint the lost items once the delivery company confirms they have lost the delivery.

We will not be responsible for any Import Duty / Tax / VAT.

If you are collecting the product or your delivery address is missing - resulting in us not being able to dispatch your order then we will hold it for you for a maximum of 14 days of the collection date (or date the print job is ready in the case of an invalid or missing delivery address). Your order will be destroyed on the 15th day and you will be required to place a new order if you still require it. No refund will be issued.

Risk in the Product passes to you on delivery or collection.

Installations & Removals: If you have asked us to remove any items (for example window stickers) from your shop/event/home then you must make sure there is 100cm clearance (space around the surface) that your current item is placed on. We will NOT remove any items if there is a risk of damage to the surface or surrounding area. We will also not remove if it has adhered strongly on to the surface it has been stuck on to. The installer may try and remove items if you are willing to accept all liability for any damage caused. If you are willing to accept liability and they still are unable to remove, then they will not remove it. If you want to be sure that we can remove, then please request a chargeable site survey. No refunds will be given if anything cannot be removed due to the issues raised above.

If you have asked us to install any items (for example window stickers) to your shop/event/home then you must make sure there is 100cm clearance (space around the surface) where you want the item installed. You must also make sure that the surface is clean of any dirt (otherwise the item we are placing may not stick or remain on for long). If the installer is removing something before installing a new item, then the installer would make sure the surface is clean.
If we cannot install due to restricted access (for example due to furniture that hasn't been moved) then the installer may not install the item. They will then leave the items for you to self install. This includes if we have been been asked to remove an item that we cannot remove due to the risk of damage or it is impossible to remove as it as fused to the surface it is stuck on to.
If you want to be sure that we can install, then please request a chargeable site survey. No refunds will be given if we cannot install anything due to the issues raised above.

In the event of the product being faulty, please contact us within five days from the date of receipt of the product. If you have cause for complaint, please contact us immediately. We will attempt to resolve the issue within five working days and keep you informed of progress if it remains unresolved. If we ask you for more information, you must reply within five working days from the date of our first reply to your initial email, providing all information requested.

Non-Express Products: If you believe your order is faulty, you must notify us within five days of receipt and return the full, unused order to us for inspection. We will inspect the returned goods promptly. If the goods are confirmed faulty, we will issue a full refund for the affected items. If only part of the order is faulty, we will reprint the affected items and send them back to you as quickly as possible.

Express Products: If you believe your Express order is faulty, you must return the full, unused order to us for inspection. We will inspect the returned goods promptly. If the goods are confirmed faulty, we will issue a full refund for the affected items. If only part of the order is faulty, we will reprint the affected items and send them back to you as quickly as possible.

You will have seven days from the date we request the product back to return it to our premises (by close of business), unless we give you a specific alternative date. Products returned after this date will be sent back to you and no refund will be given.

We are not responsible for any text or composition errors you may have made or any errors described in Clause 2 of this agreement. If you are in any doubt, we recommend placing a small order to start with.

Variations in trimming - The trimmed size will be whatever you have specified for the product subject to a variation of 1.5mm in width and height for small format (less than 310mm x 440mm in size) or 10mm for large format (greater than this size). The skew tolerance for small format is 0.5mm and for large format is 10mm.

Full colour printing - Every effort will be made to obtain the best possible colour reproduction on customer's work but because of the nature of the processes involved, we shall not be required to guarantee an exact match in colour or texture between the (customer's photograph, transparency, other samples, monitor display - local or over the internet) and the printed Product. With full colour printing, we are unable to guarantee consistency between different sets of printed products and the same product between different print runs. If printing double sided, then it is possible that each side will be a different print run. If you require colour consistency then please do not place the order but contact us for advice as we do offer other colour matching services for an extra charge.

If you have colours that are very close in colour (for example a dark grey and a black) then you may not see much contrast between the colours. If you have this in your design then we advise you to place a small order to start with.

The quality of the printed images will depend on the quality of the images you provide (i.e. upload). The higher the dpi of the image, the better the end result.

Variations in quantity - Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 10 per cent.

Substitutions due to equipment faults or material unavailability: If, due to an equipment fault or unavailability of the specific material or finish requested, we are unable to produce your order exactly as specified, we may supply a close substitute that meets the same functional purpose. Where possible, we will upgrade the material or finish at no extra cost (for example, using the same or higher weight and print quality). If a higher grade is supplied, no refund will be due. If a lower grade is supplied, you must choose one of the following options: (1) proceed with the substitute and, where applicable, receive a refund of any difference in price, or (2) receive the original specification at a later date once it becomes available, supplied free of charge to a mainland UK address. No other remedy or refund option will be available in respect of a substitution.

Going against our advice - If we have advised you to use a different material based on your artwork but you ignore the advice and order the material anyway and this results in a fault then we will assume you are aware of the risk and therefore this will no longer be a fault. This advice will be on the website or on any emails we send you at any stage before you approve the proof.

If you use our online designer, please ensure that you use a HTML5 compatible browser.

You warrant and undertake to us that any intellectual property rights incorporated in the information and design for your Product does not infringe any intellectual property or other rights of any third party, is not of an illegal or libellous nature, and we have the right to use the information and design that you have given to us for the purpose of this Agreement. You will indemnify us in respect of any claim relating thereto (including all reasonable legal expenses).

See our Privacy Policy.

9.1 Nothing in this Agreement will affect your legal rights as a consumer.

9.2 We accept liability for damage that arises from the Product proving defective while in use as a result of the negligence of a person concerned in the printing of the Product or breach of the implied undertaking as to ownership of the Product.

9.3 We accept liability for death or personal injury caused to you as a result of our negligence or the negligence of our employees.

9.4 In all other cases not described in Clauses 9.2 to 9.3 our total liability to you (whether in contract, tort, including negligence, or otherwise) will not at any time exceed in aggregate either the sum of £10 or an amount equal to the price paid by you, whichever is higher.

9.5 This Clause 9 survives termination of this Agreement for any reason.

We are not responsible for any delay or failure in carrying out our duties under this Agreement if the delay or failure is caused by circumstances beyond our reasonable control. These circumstances include civil commotion, riots, flood, drought, fire, the postal service, the courier service and strikes. You must allow us reasonable time to carry out our duties in these circumstances.

This Agreement constitutes the entire agreement between you and us. The terms of any other electronic message or order or any other communications you may have sent to us not forming part of the Order will not apply.

If a court decides that any part of this Agreement is not valid or cannot be enforced, that part will not apply. All other parts of this Agreement will continue to apply.

13.1 If we decide not to enforce a right under this Agreement, this does not prevent us from enforcing that right in the future.

13.2 We reserve the right to make changes to this Site and to these Terms & Conditions at any time without prior notice. You should review these Terms & Conditions each time you access this Site.

This Agreement will be governed by English law and will be subject to the non-exclusive jurisdiction of the English Courts.

Updated: 11th August 2025