Frequently Asked Questions

This page addresses questions often asked by customers.
If your question isn't answered here then feel free to give us a call on 0207 117 2844 or email
This site is best viewed using IE10+, Chrome, Firefox or Safari with Screen Resolution of 1024 x 768. It can also be viewed on a portable device such as a mobile phone.
All our products - including business cards, leaflets and flyers are described when you visit their own page. Pages can be accessed from the drop down menu at the top of on any page.

As standard, we trim each product to the most common size used in the UK.
For example, Business Cards are trimmed to 85mm x 55mm as this fits snuggly in to a credit card slot in your purse or wallet.

If you have a different size then we can often trim to this size for the same price.
Please call or email us to find confirm the price.
We typically use heavier materials as Standard when compared to the the majority of the printers.

We actually stock far more materials than we state on our website.

If you require a specific material then please contact us and we will confirm whether we have it in stock. We may also be able to buy in this material especially for you.
Yes we do. Our sample pack contains 500gsm Matt laminated business cards, 455gsm Smooth Silk business cards and various leaflets. Let us know what you are planning on ordering and we will try to ensure that this comes in your pack.

Please email us with your delivery address and we will post you a pack.
Go to the menu that is at the top of any pages and click the desired product. You will then see a description and can buy from there.
Go to the home page, and on the My Account at the top of the screen (you will need to sign in if you have not done so).

Then click on the My Saved Items link to display all saved designs. From here you can change or buy prints.
You have to click on the "My Account" link at the top of the home page. Then click on "My Order History" to see all orders to-date. This screen also advises where a particular order is in the printing process or whether we are waiting for details from you before we can progress the order.

Note: You need to sign on to access details in the account link, if you haven't already.
You have to click on the "My Account" link at the top of the home page. Then click on "My Order History" to see all orders to-date.

From here, locate your order and click on "View Invoice" to view/print your invoice (which can be used as a VAT receipt).

Note: You need to sign on to access details in the account link, if you haven't already.
Cancelling/changing an order depends on where it is in the ordering process.
If you have used our online designer to make your business cards online then you cannot cancel this order as it would have entered the print run as soon as you have paid.

If you have submitted your own files to us then you can cancel the order up until the time you approve the proof we email you.

All cancelled orders will be refunded using the same medium used to pay for the order. For example, if you used a debit card, then we would refund your debit card (and so on).

Orders you can cancel can be viewed in "My Order History" on the "My Account" link.

Choose the option "Orders Awaiting Approval" to view orders you can cancel.

Please read out Terms and Conditions before ordering.
Currently the payment methods are credit/debit cards and BACS. We accept most of the major cards.

The list is as follows.

American Express
Your credit/debit cards details are completely secure. We use SagePay to process your card details. SagePay is one of the largest payment providers in the UK and are very experienced in card processing and do card processing for many companies using tried and tested secure methods.
Yes, our prices exclude VAT at 20%.

However you might be exempt from paying VAT if your billing and shipping address are outside the UK. Channel Island customers that reside and have orders shipped to them are exempt from paying VAT.

If you believe that you are exempt from VAT then please email us. We will ask you for certain pieces of information. Once validated, you will no longer be charged VAT on the system. Any VAT paid may also be refunded to you.
Go to any product page by choosing the product from the menu at the top of the screen. Under Prices & Delivery times you will see a link which says "When will I receive my ". Click on this link and it will tell you how long the order will take to print after the proof has been approved.

IMPORTANT: If you need to receive your order by a specific date and time then please call us on 020 7415 7014 BEFORE placing your order for an Express quote - as it is not possible to upgrade a Standard order to an Express order after it has entered the Print run.
When we do individual special offers you will be provided with a code that entitles you to special offers. On the basket page you will have the opportunity to use this code, the final cost of the transaction will be discounted accordingly. Alternatively special offers that apply to everyone will be detailed on the home page.

Special offers are usually announced on Instagram and by signing up to our Newsletter. We will also give you 10% off your next order if you sign up to our newsletter.
The total cost of your transaction includes,

(all printing costs - special offer discounts) + postage and packaging + VAT (at 20% - unless you are exempt).

Note: We do not charge to deliver Standard orders to addresses in Mainland UK (using normal post or similar).
Depending on your screen size and resolution, the designs may appear bigger or smaller on screen than the actual printed version of the design, but elements of the design (business cards, leaflets and so on) will print in the same proportions as they appear on screen, in respect to the size of elements and also the spacing between elements, elements being text and images.

All text elements will print with specified characteristics as displayed on screen (i.e. with correct font/bold/italic/position)

All Logo elements will print as displayed on screen in terms of position and size. The quality of the printed image will depend on the quality of the image you provide (i.e upload). The higher the real dpi of the logo, the better the end result.

If you are unsure of the quality of your image, just print it out at the size you want it in the final prints. This will give you a good idea of the final version you will receive.

The colours of the text and image elements you see on the screen, may be slightly different to printed version in terms of shades. This is because screens show colour in RGB and depending on screen model and settings the same colour may appear different on different screens. Whereas we print the colour using CMYK ink. So a red that appears very bright on screen, may appear less bright when printed. Some RGB colours are impossible to print.

To summarise, the printed version of the design should be near perfect in respect to screen design, with the possibility of slight variations in colour shades between what you see on the screen and the corresponding printed colour.

Please read out Terms and Conditions before ordering.
Yes you can post us your business cards, we will replicate the cards on the web site, then get back in touch with you. To follow this process you need to register on our web site and post your business cards to the address listed at the bottom of the homepage.
All printing (including business cards and leaflets) is carried out using CMYK inks. You can have as many colours as you like on your card for no additional costs.

If your design requires Spot Colour (Pantone) based inks, then please contact us for pricing.
We currently deliver to the UK and an extensive list of countries around the world.
A single sided card has one of the sides plain white with no text and images.
A double sided card does not follow the single sided rule as stated above.
Promotional codes can be used for standard orders only.

They cannot be applied to express orders such as Same Day printing services or 24 hour services. Some special offers are specific to one product type. Where this is the case the special offer will state which product type it is applicable to. For any further questions regarding the use of promotional codes, please contact us.
Our trade discount policy is simple. If you can send a PDF using the following technical specification - then we will give it to you at our trade price:

Colour: CMYK
PDF Compatability: PDF-X/1-a:2001
Bleed: 3mm
Safe area: 3mm
Crop marks: Yes
Fonts: Outlined or embedded

Just email us your file(s) if you think you are legible for a trade discount.
The couriers we use are extremely reliable.

If your order has been sent using a next working day/timed courier or a same day courier then you will usually receive a tracking link (just check your junk mail box if you cannot see it in your inbox).

If you have still not received it by your expected delivery date/time then just have a word with your neighbours or have a look around your recycling bins and any other safe places. The third party couriers are expected to leave a while you are out card. However, occasionally they don't.

If you still haven't found it, then just drop us an email (we do look at emails out of hours). You can also call us during our usual opening hours (excluding public holidays).
All orders under the Express Printing section are Express orders.

All others orders are Standard Orders.

Express Orders:
Place an express order if your order is time critical.
Orders placed by a certain time (see the product page to see what the cut off time is) are printed and ready the same day (assuming your order monday to friday, excluding public holidays).

Orders placed after this time are printed the following working day.
If you need the order the same day and if you have missed the cut off time just give us a call or email us and we will try and fit you in.
Note, there may be a additional charge for this service.

We guarantee to have your Express order dispatched on the day we say using the method you have requested.

Standard Orders: If your order isn't time critical then you can place a standard order.
We would email you a proof within 1-2 working days.
This depends on how complex the order is. For example, if you have supplied a print ready PDF then you would typical receive the order by the next working day at the latest.
If it isn't print ready, then we would have to do a lot more work to it. This means it would take about 1-2 working days (sometimes more if very complex).
Any change requests would add more more time, thus delaying production time.

Your production time will start the next working day if you approve the proof by 4pm.
Your production time is the print time we specified when you placed the order.
Once printed, your order will be dispatched using the agreed delivery method (or made ready for collection the working day after the print time has completed).
Most orders are dispatched within a week of them being placed (depending on how long the proofing takes and how long it takes for you to approve the proof).